Got Questions?

We offer three condition grades: Excellent (like new, minimal wear), Very Good (minor cosmetic wear), and Good (visible wear but fully functional). All devices are tested and guaranteed to work perfectly.

Yes! Every iPhone comes with a comprehensive 90-day warranty that covers defects and malfunctions. We also offer extended warranty options at checkout.

Absolutely! We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it for a full refund, no questions asked. The device must be in the same condition as received.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank transfers. All transactions are secure and encrypted.

Most of our devices are unlocked and ready to use with any carrier. If a device is carrier-locked, it will be clearly stated in the product description. We can also unlock devices for an additional fee.

We accept iPhones in all conditions, including damaged and non-working devices. While the value will be lower, we still offer competitive prices. Be honest about the condition during the assessment for accurate pricing.

The process is quick! After you submit your device details, you'll receive a quote. Once you accept and ship your device, we typically process payment within 24-48 hours after receiving and verifying your iPhone.

Yes, for your security, please erase all data and remove your Apple ID before shipping. We also recommend removing the SIM card. We will securely wipe all data during our refurbishment process.

If the actual condition differs from what you described, we'll contact you with a revised offer. You can accept the new offer or request your device back at no cost. We're transparent about any changes.

We offer multiple payment options including PayPal, bank transfer, or check. Payment is typically processed within 24-48 hours after we receive and verify your device. You'll receive an email notification when payment is sent.

Yes, we use genuine Apple parts or high-quality OEM (Original Equipment Manufacturer) parts that meet Apple's specifications. All parts are tested and come with a warranty.

If we determine your device cannot be repaired, we'll contact you immediately. You can choose to have your device returned at no cost, or we can offer you a trade-in value toward a refurbished device.

We take data security seriously. We recommend backing up your data before sending your device. We offer optional data backup service for $29. We never access your personal data unless you request our backup service.

All repairs come with a 90-day warranty covering both parts and labor. If the same issue occurs within 90 days, we'll fix it at no additional cost. This warranty is separate from Apple's warranty.

Yes! We offer bundle pricing for multiple repairs. Select "Multiple Repairs" when booking, and we'll provide a custom quote. Combining repairs often saves you money compared to separate repairs.

Standard shipping typically takes 3-5 business days. Express shipping (1-2 business days) and overnight options are available at checkout. You'll receive tracking information once your order ships.

Currently, we ship within the United States and Canada. International shipping may be available for select items - please contact our support team for more information.

Use a sturdy box with adequate padding (bubble wrap or packing peanuts). Remove SIM cards and erase data. Include the original box if available. We'll send detailed packaging instructions with your shipping label.

All shipments are fully insured. If your package is lost or damaged in transit, contact us immediately. We'll work with the carrier to resolve the issue and ensure you're fully compensated or receive a replacement.

Yes! Once your order ships, you'll receive an email with a tracking number. You can track your shipment in real-time through our website or the carrier's tracking system.