Privacy Policy
Last updated: January 2024
1. Introduction
At KONEX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, phone number, and postal address
- Payment information (processed securely through third-party payment processors)
- Device information when you sell or repair a device
- Account credentials and preferences
Automatically Collected Information
We automatically collect certain information when you visit our platform:
- IP address and device identifiers
- Browser type and version
- Pages visited and time spent on pages
- Referral sources and search terms
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders and transactions
- To provide customer support and respond to inquiries
- To communicate with you about your account and services
- To improve and personalize your experience on our platform
- To send marketing communications (with your consent)
- To detect and prevent fraud, abuse, and security threats
- To comply with legal obligations and enforce our terms
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our platform
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request a copy of your data in a portable format
- Cookie Preferences: Manage cookie settings through your browser
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings. For more information, please see our Cookie Policy.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or wish to exercise your rights regarding your personal information, please contact us:
Email: privacy@konex.com
Phone: +1 (555) 123-4567
Address: 123 Tech Street, San Francisco, CA 94102
Data Protection Officer: dpo@konex.com